Our Privacy Statement
This privacy policy explains how our organisation uses the personal data we collect from you when you use our website.
Topics
- Information about us
- Your data
- Marketing
- Your data protection rights
- Cookies
- Children
- Privacy policies on other websites
- Changes to our privacy policy
- How to contact us
- Contacting appropriate authorities
Information About Us
We are Total Accounting Kent Ltd.
Innovation Centre Medway, Maidstone Road, Chatham, ME5 9FD
VAT number: 291254991
Company number: 08050925
Registration location: England & Wales
For more information, please see our contact page and/or the footer of this website.
This website is designed and hosted on behalf of Total Accounting Kent Ltd by Rye Design, www.ryedesign.co.uk, who provide some of the information which is on this website.
Your Data
What We Collect
We do not collect any personal information about website users other than:
- information provided by users when completing forms on the website, including but not limited to the contact and website registration form;
- information facilitated by the use of cookie technology. Cookies are designed to enhance your online visit and permit you to access the full service within the website.
How We Collect Your Data
Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:
- technical information, including the Internet Protocol address used to connect your computer to the internet, your login information, browser type and version, operating system and platform;
- information about your visit, including the URL clickstream to, through and from our site, including date and time; pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction and methods used to browse away from the page;
- information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content, including the links you have clicked.
We may also build a picture of your digital data profile by taking information on you from public sources, such as your publicly available social media information, and other third-party sources such as Companies House.
We do this to help us direct more targeted information and content to you.
Data from Other Sources
We may receive information about you if you use any of the other websites we, or any of our group companies, operate or the other services we provide.
We are also working closely with third parties, including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies, and may receive information about you from them.
We also receive information about you from third-party telemarketing companies. We or our partners will only contact you where you have given the telemarketing companies your consent for us to do so.
Using Your Data
We may process your data because:
- we are legally obliged to do so, for example to confirm your identity;
- the processing is necessary for the performance of the contract with you to provide our services; or
- it is in our or a third party’s legitimate interests to do so.
In some instances, we will rely on your consent to process personal data. When we do this, it will be flagged to you at the time.
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email.
Users will have a choice as to whether or not we use their information in this different manner.
We will use information in accordance with the privacy policy under which the information was collected.
Data Security & Storage
This website takes every precaution to protect our users’ information.
When users submit sensitive information via the website, your information is protected both online and offline, with the data being stored on secure servers located within the European Economic Area.
There are technological and operational security systems in place that provide protection for personally identifiable information from loss or misuse.
We use industry-standard encryption, such as TLS, to protect the information you enter on our registration form while it is transmitted to our servers.
Where appropriate, we also encrypt data stored on our systems to ensure its security.
Our primary hosting provider is certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure. For this reason, we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet.
If you have any questions about the security of our website, you can email ann@totalaccountingkent.co.uk.
Retention
We keep your personal information for as long as we need to for the purposes for which it was collected, or, if longer, for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.
Marketing
Total Accounting Kent Ltd would like to send you information about products and services of ours that we think you may like.
If you have agreed to receiving marketing, you may opt out at a later date.
You have the right at any time to stop Total Accounting Kent Ltd from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email ann@totalaccountingkent.co.uk.
Your Data Protection Rights
Total Accounting Kent Ltd would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
- The right to access: you have the right to request copies of your personal data from Total Accounting Kent Ltd. We may charge you a small fee for this service.
- The right to rectification: you have the right to request that Total Accounting Kent Ltd correct any information you believe is inaccurate. You also have the right to request that Total Accounting Kent Ltd completes information you believe is incomplete.
- The right to erasure: you have the right to request that Total Accounting Kent Ltd erases your personal data, under certain conditions.
- The right to restrict processing: you have the right to request that Total Accounting Kent Ltd restricts the processing of your personal data, under certain conditions.
- The right to object to processing: you have the right to object to Total Accounting Kent Ltd’s processing of your personal data, under certain conditions.
- The right to data portability: you have the right to request that Total Accounting Kent Ltd transfers the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you.
If you would like to exercise any of these rights, please email ann@totalaccountingkent.co.uk.
Cookies
A cookie is a small text file placed on your device when you visit a website. Cookies help websites function properly and can also be used to improve user experience, analyse website traffic or support marketing activity.
We use cookies to help our website work correctly and, where applicable, to understand how visitors use our site.
Some cookies are strictly necessary for the website to function and do not require consent. These may include cookies needed for security, page navigation, form handling or remembering your cookie preferences.
Other cookies, such as analytics, marketing or third-party cookies, will only be used where you have given consent through our cookie banner or cookie settings tool.
Services delivered through the website, such as embedded videos, maps, social media content or other third-party features, may also place cookies on your device. These cookies are controlled by the relevant third-party provider.
Most web browsers allow you to control or block cookies through your browser settings. If you choose to block some cookies, parts of the website may not function as intended.
You can change or withdraw your cookie preferences at any time using the cookie settings option on this website.
Children
We do not knowingly collect personal data from anyone under the age of 13.
If you are a parent or guardian of a child under the age of 13 and believe they have disclosed personal information to us, please contact us at ann@totalaccountingkent.co.uk.
Where processing of personal data is based on consent, if we learn that this data belongs to someone under the age of 13, we will cease processing and take reasonable measures to delete the applicable information from our records, unless the consent is provided by a parent or guardian.
Privacy Policies on Other Websites
Where links are provided to other websites, it should be noted that they are not and cannot be governed by our privacy statement.
We cannot guarantee your privacy when you access other websites, so if you click on a link to another website, you should read their privacy policy.
Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of the information we collect and how we use it.
This privacy policy was last updated on 30 September 2021.
How to Contact Us
If you have any questions about our company’s privacy policy, please do not hesitate to contact us:
- Email: ann@totalaccountingkent.co.uk
- Telephone: 01634 560 755
- Address: Innovation Centre Medway, Maidstone Road, Chatham, ME5 9FD
Contacting Appropriate Authorities
If you wish to report a complaint, or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Details are available at https://ico.org.uk/global/contact-us/.